Handling Difficult Conversations
May 5, 2025TRAINING
Crisis Managment Training
Ensure that your team are ready to respond to and overcome even the biggest disasters with our crisis management roleplay training sessions.
OVERVIEW
Prepare your teams for high-stakes crisis situations
In a crisis, every word counts. Senior teams must be prepared to respond swiftly and confidently, delivering clear, consistent messages to protect the organisation’s reputation and maintain stakeholder trust.
This training includes realistic scenario role-playing to build the skills needed to communicate effectively under pressure.
COVERED
Course Content: Crisis Management Skills
Participants in our Crisis Management Skills Training course will gain the practical tools to:
- Develop and implement effective crisis communication plans.
- Deliver clear, consistent messages under pressure.
- Manage media enquiries and challenging stakeholder questions.
- Build trust and credibility through transparent communication.
- Use role-playing to practice real-life crisis scenarios.
Discuss your training need further
EXPERTS
Who delivers the Crisis Management training at Further?
Miriam is a hugely experienced crisis and media communications expert.
For many years she was part of the press team at the National Crime Agency and has handled communications for some of the country’s biggest incidents including London’s multi-agency crisis response to Covid-19, the Grenfell Tower Inquiry and the disappearance of Madeleine McCann.
WHY?
Why managing a corporate crisis successfully matters
Effectively preparing, planning and training for a crisis communication scenario means that you will always be better placed to:
- Protect your organisation’s reputation in times of crisis.
- Build trust with stakeholders and the public.
- Avoid costly communication mistakes in high-pressure situations.
- Ensure message consistency across all communication channels.
- Reduce the risk of reputational damage and misinformation.
THE CHALLENGE
How do I know if my organisation needs crisis management skills training?
All organisations can benefit from crisis management training. Undertaking the training helps you to prepare should the worst happen. It also helps to avoid your next big crisis by highlighting potential issues before they occur.
If your managers or team leaders are already showing signs of experiencing any of the following challenges, it might be time to invest in crisis management skills training, before the crisis occurs:
- Struggling to coordinate messages across different teams quickly.
- Lacking confidence in handling media situations.
- Hesitating to engage with others when problems arise.
GOING FURTHER
What additional support will your people receive?
Following the training, all participants will receive follow-up notes and feedback, a personal online coaching session and access to our full library of communication skills resources.
This additional support is all focused on ensuring that the new skills that your team discover during the training are successfully applied in practice within their roles.
RESULTS
How is the success of the training measured?
We measure the confidence and competence of all learners before, during and after the training session.
The results are recorded, analysed and presented to you in an easy-to-read report.
Our goal is to ensure that all of the training that we deliver is as effective as possible and that you can clearly demonstrate the impact that your learning and development budget has achieved.
