How to give great feedback to your team members
April 17, 2026FURTHER EXPERTISE
How to develop your team coaching skills
Expert Opinion from Rich Watts published May 13, 2026
Many managers are promoted because of their technical ability or experience. Very few are formally trained to coach those around them to develop.
And yet, coaching is one of the most powerful and cost-effective ways that leaders can support performance, development and engagement within their teams. When managers act as coaches rather than problem solvers, people think more clearly, take greater ownership and grow faster. The team and the business becomes more successful as a result.
This article explores what it means to be a great coach at work, why coaching skills matter, and shares tips and techniques on how managers and leaders can coach their teams more effectively in everyday situations.
THE FIRST THING
What does coaching look like in the workplace?
Coaching is not about having all the answers. It is about helping others think.
In a workplace context, coaching means supporting someone to find their own solutions through purposeful questions, listening and challenge. It is different from training, which focuses on knowledge transfer, and different from managing, which often focuses on direction and delivery.
A coaching approach encourages reflection, learning and accountability, while still allowing managers to step in with direction when required.
Coaching means supporting someone to find their own solutions through purposeful questions, listening and challenge.
Discover more top tips by joining our Coaching Skills for Leaders course
THE SECOND THING
Why coaching skills matter for managers and leaders
Managers who coach effectively create teams that are more confident, capable and resilient.
Some of the key benefits of managers taking a coaching approach include:
- Stronger problem solving and decision making within the team
- Increased ownership and accountability
- Faster development of skills and confidence
- Reduced dependency on the manager
From an organisational perspective, coaching capability supports leadership development, succession planning and a culture of continuous improvement.
THE THIRD THING
When coaching is most effective
Coaching is particularly valuable when:
- Someone is developing a new skill or role
- An issue keeps recurring and advice has not worked
- A team member needs to build confidence or clarity
- You want to encourage independent thinking
Not every situation requires coaching. In urgent or high risk moments, clear direction may be more appropriate. Great managers who have spent time developing their coaching skills know when to coach and when to lead from the front.
PRACTICAL TIPS
How to be a great coach to your team
Below are practical techniques that managers and leaders can use to adopt a more effective coaching style.
1. Ask thoughtful, open questions
Great coaching starts with questions..
Questions such as:
- “What do you think the real challenge is here?”
- “What options have you considered?”
- “What would success look like?”
encourage reflection and ownership. Avoid questions that lead to your preferred answer.
2. Listen more than you speak
Effective coaching relies on active listening.
Resist the urge to interrupt, fix or advise too quickly. Give people space to think aloud and work through ideas. Often, clarity emerges simply through being heard.
You can read more about active listening skills here.
3. Focus on goals and outcomes
Help the conversation stay focused by clarifying what the person wants to achieve.
Questions like:
- “What are you trying to achieve?”
- “What matters most here?”
provide direction without taking control.
4. Challenge constructively
Coaching is not about agreeing with everything that is said.
A great coach respectfully challenges assumptions and encourages deeper thinking. This might involve testing ideas, exploring consequences or asking someone to look at a situation from a different perspective.
5. Agree clear next steps
Coaching conversations should lead to action.
Before ending the conversation, agree what will happen next, who is responsible and when progress will be reviewed. This reinforces accountability and momentum.
PRACTICAL TIPS
Common challenges with coaching
Many managers struggle with coaching because it feels slower than giving advice.
In the short term, telling someone what to do can seem more efficient. In the long term, it creates dependency and limits development. Coaching takes practice, patience and trust, but the payoff is significant.
Another common challenge is time. Coaching does not require long, formal sessions. Short, focused conversations can be just as effective when used consistently.
Building a coaching culture within your organisation
When coaching becomes a normal way of working within teams, those teams become more engaged and capable.
Having a coaching approach flowing through your team and organisation requires managers to feel confident using coaching skills and supported to implement those behaviours.
At Further, we help managers and leaders develop practical coaching communication skills that fit naturally into their day to day work. Our training focuses on real conversations and situations and supports leaders to learn how to coach with confidence.
If you would like to explore how coaching skills training could support your managers, teams and business, we would be very happy to talk.
Get in touch to find out more about our coaching and communication skills training programmes and how we help organisations communicate further.
