Martha
May 9, 2025
How to Create a Positive Communications Culture
May 23, 202512.30PM, 20TH JUNE 2025
The Art of Difficult Conversations:
A Webinar
A short, sharp and focused session sharing insight and skills that you can use to turn your next difficult conversation into an opportunity for success.
What did we cover?
On Friday 20th June, we hosted the first Further webinar on 'the Art of Difficult Conversations'.
Difficult conversations can be the most important communications, and if handled correctly they can lead to really positive outcomes.
Our June webinar focused on providing the audience with practical ideas and tips to successfully engage with difficult conversations in the workplace.
Faye joined us as part of her role as our expert in handling difficult conversations with compassion. Faye explained why we find difficult conversations challenging, her top tips for success and she answered audience questions too.
COURSES
What did we cover?
Hosted by Rich and Faye, this session provided straightforward, actionable advice for anyone looking to reduce conflict, build trust, and improve their communication skills.
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Practical Tools for Difficult Conversations – Discover clear, effective techniques for delivering difficult messages without damaging relationships.
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Compassionate Conflict Resolution – Learn how to stay calm, build trust, and reach positive outcomes, even in high-stakes situations.
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Real-World Insights – Gain from Faye’s extensive experience, with practical tips you can put into action immediately.
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Live Q&A Session – Ask your burning questions and get answers from a seasoned expert.
Whether you’re a manager, team leader, or HR professional, this session was packed with real-world tips and ideas you can use straight away to handle difficult conversations with confidence and compassion.
WATCH IT AGAIN
Watch the recording of the Difficult Conversations Webinar
Fill-in the form to join the Further Ideas newsletter and receive a link to the recording of the Art of Difficult Conversations webinar.
We look forward to seeing you at a future Further webinar!
EXPERT
Faye
Faye is a hugely experienced learning and development professional with an incredible talent for compassionate leadership and communication. This experience and focus makes her the perfect person to lead and deliver our 1-2-1 communications training.
- An expert trainer in 1-2-1 communications and difficult conversations
- A decade of experience as Leadership and Organisational Development Lead within the NHS
- Ten years developing talent at the Audit Commission
- A focus on compassion, inclusivity and collaboration.
EXPERT IDEAS
Join our Further Thoughts Webinars
For each webinar we invite a Further expert to discuss their area of communication skills and share useful practical tips that you can use straightaway.
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