Miriam
May 6, 2025EXPERT
Faye
Faye is a hugely experienced learning and development professional with an incredible talent for compassionate leadership and communication. This experience and focus makes her the perfect person to lead and deliver our 1-2-1 communications training.
- An expert trainer in 1-2-1 communications and difficult conversations
- A decade of experience as Leadership and Organisational Development Lead within the NHS
- Ten years developing talent at the Audit Commission
- A focus on compassion, inclusivity and collaboration.
MORE ABOUT FAYE
An expert in 1-2-1 communication
Over the past 20 years Faye has worked extensively both within, and with, the NHS. It was during this time that she developed her passion for communication focused on compassion, inclusivity and collaboration. She is a brilliant facilitator of both training sessions and action learning sets, modifying her style and content to the needs of the client.
The results that Faye is achieving with organisations and teams across the UK are truly remarkable. She has proven herself as a truly engaging trainer for both senior teams and new Managers. We are delighted that she is a part of the Further team.
"Faye’s depth of knowledge, unique approach to effective 1-2-1 communications training and, most importantly, compassion, meant she was top of the list when recruiting the very best trainers for Further."
Discover how our training goes Further
EXPERTS
Why do organisations require 1-2-1 or difficult conversation training?
1-2-1 conversations often aren’t the most visible of communications; they happen in corridors and across desks. But they are the most frequent and the most impactful. Great communicators can turn a difficult conversation into an opportunity for connection and growth. Faye’s difficult conversation training focuses on developing skills to handle tense, emotional, or otherwise challenging dialogues, with a focus on collaboration, inclusivity and compassion.
Expect any training on 1-2-1 communications and difficult conversations to include:
- A focus on understanding the reasons behind difficult conversations
- How to employ active listening
- How to communicate clearly and assertively
- How to resolve challenges and create opportunities through positive communication.
- Huge amounts of interactivity and relevance to your day-to-day role
Faye regularly finds that the learners that master these skills create a ripple effect within their organisations. Those around them model their communication behaviours and overall there is a positive boost for 1-2-1 communications within the business. Read more about what 1-2-1 communication and difficult conversations training covers.
EVEN MORE
What else is Faye great at?
Faye leads on all of our 1-2-1 and conversation-focused training.
She is qualified in Executive Coaching, Healthcare Leadership Model (HLM) 360° facilitation and is a TypeCoach certified facilitator. Faye has a PG Dip in Management, PG Cert in Leadership and Management (OD), TAP Diploma in Learning and Development and has trained as an Action Learning Set facilitator.
