How to lead more effective online meetings
August 20, 2026Navigating Courageous Conversations with Confidence
Only 10 places available | Wednesday 2 December 2026 | Bath | £350 +VAT per person
AN EXCLUSIVE OPEN COURSE
Navigating Courageous Conversations with Confidence
For managers and leaders in healthcare, the challenging conversations that matter most are often the ones that get delayed. Left too long, those conversations become harder and their impact on teams and organisations grows.
This one-day open course gives managers in the healthcare sector the tools, the frameworks and the practical experience to approach courageous conversations with clarity, care and genuine confidence. It is delivered by Faye, one of the UK's most experienced trainers in this field, with over 20 years of experience in leadership development and deep specialist knowledge of the NHS and wider healthcare sector.
Key information
Date:
Wednesday 2nd December 2026, 9.30am to 4.30pm
Location:
Sulis Hospital, Foxcote Avenue, Peasedown St John, Bath BA2 8SQ.
Onsite parking is available. Refreshments and lunch break will be on site.
Places:
This course is limited to a maximum of 10 places. Please book early to avoid disappointment.
Fees:
£350 +VAT per person. Includes all training, resources and one follow-up coaching session for each attendee.
Who it is for:
Managers and leaders in healthcare who need the skills to handle challenging management conversations with confidence and care. (Please note: this is not a patient-focused conversations course).
BOOK YOUR PLACE
To book a place on this course, please complete the form. We will contact you directly and your places will be confirmed once payment has been received.
Investment: £350 +VAT per person
Includes all training, materials, follow-up coaching session and post-course learning emails.
COURSE LEADER
Faye - Courageous Conversations & Healthcare Expert
Faye is a highly experienced leadership development consultant, trainer and facilitator with over 20 years of experience supporting professionals and organisations to develop the skills they need to lead and manage teams effectively.
Her approach is underpinned by compassion, inclusivity and collaboration. She creates a warm and supportive learning environment that encourages participation, builds confidence and enables meaningful development. Even the most anxious attendee leaves feeling more confident and capable than when they arrived.
Faye has significant experience working within health and social care systems, including leading learning and organisational development teams and supporting leadership development within the NHS. That experience gives her a deep understanding of the realities of working in complex healthcare environments.
What your managers will leave with
By the end of the day, your managers will be able to...
- Bring a compassionate, collaborative mindset to every challenging conversation
- Prepare for and initiate difficult conversations with clarity and confidence rather than delaying them
- Use a simple, repeatable structure to keep discussions constructive and focused on a positive outcome
- Apply active listening and skilled questioning techniques to reduce tension and build genuine understanding
- Deliver clear, constructive feedback in a way that supports the person and preserves the relationship
- Manage their own emotions and maintain composure under pressure, even when a conversation becomes heated
- Read and respond to body language and non-verbal cues to adapt their approach in real time
- Find common ground and achieve positive outcomes even in genuinely challenging situations
- Build resilience and emotional intelligence for high-stakes conversations
- Agree clear follow-up actions and measurable next steps so that conversations lead to lasting, positive change
What is included in your place
Everything your managers need — all included in the £350 +VAT
A pre-course research survey
Before the day, every attendee completes a short survey on their current confidence and experience of difficult conversations. This shapes the session content around the real challenges in the room.
A full day of expert training
A highly practical, interactive day of learning with discussion, exercises, role play and real scenario practice. Content is tailored to healthcare based on the pre-course research.
Tailored scenarios and examples
Every example and scenario used in the day is drawn from situations that healthcare managers face. The learning will feel immediately real and relevant.
Individual follow-up coaching sessions
After the training, every attendee has access to an online coaching session. It will help to embed the participant's learning when new skills are being put into practice and questions tend to surface.
Post-course learning emails
A series of short emails follows the course, each one revisiting a technique from the day with a reminder and a practical prompt to keep the key learnings top-of-mind and useful.
Access to key resources
Every attendee receives a copy of the key resources and reference materials used during the day.
